- General information
- Payments, Promotions, & Vouchers
- Order & Shipping
- Returns & Refunds
- Help & Support
How does your sizing work?
How can I keep in-the-know about Flecks Events?
Hit up our Blog to get the latest news on all Flecks Events.
We’ll be sure to leave posts on our social media channels, too, so be sure to follow them!
How can I become a Flecks Athlete?
We don’t really have set criteria when we choose our athletes, as everyone is unique. The only advice we can offer is to identify what makes you unique, and how that uniqueness can inspire others to become greater versions of themselves.
In other words – it’s not just the athlete, but how they can positively influence others!
Currently, there's no official application form to become an athlete - but make sure you're following us on social media, as we're always on the lookout for new talent, and will advertise from time-to-time when there's openings available!
Can I put an item on back-order?
There’s nothing worse than spending hours debating over which awesome item of Flecks clothing you want, just to find that when you try to buy it that it’s sold-out! Unfortunately, Flecks doesn’t allow to place back-orders on stock items, but if you placed an order on a suddenly-sold-out item, A Flecks customer service rep will be in contact to organise a refund.
When will an item be restocked?
We can’t always give a heads-up about when items get restocked as our stock is subject to change – but we understand that knowledge is power, and you’re ordering Flecks to feel powerful, after all. That’s why we recommend you sign up to our newsletter, and keep an eye on our social media and our Blog for any and all updates to your favourite Flecks gear!
How do I use promotional codes?
Congrats on the discount! To use that shiny new code, simply enter it the 'promotional code' box in the shopping cart when you're ready to confirm that order of fresh Flecks gear! Unfortunately only one code can be used at a time, so please check to make sure you've got the right one!
If you've got further questions about using a code, go ahead and fill out a form on the Contact Us page (make sure to select Voucher from the drop-down menu!), or if you can't wait then why not start a live chat with one of our helpful customer support reps?
How do I use an online gift voucher?
Well look at you, receiving one of our awesome vouchers a gift! To put it to use in buying some of our awesome gear, simply choose "Gift Card" as your payment method in the checkout process, then fill in the info when you’re prompted!
How do I access student discounts?
We love it when people better themselves, and students are no exception! That’s why here at Flecks we’ll be introducing a student discount system, coming soon!
Watch this space!
What forms of payment do you accept?
We accept payment in the forms of American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shopify Pay, and Visa.
Where's my order?
Wondering where your slick new gear is? Worry not! After you place an order, you’ll automatically receive a confirmation email, and after your order has been dispatched, you’ll receive another one with the order’s tracking info!
But here at Flecks, we understand that life doesn’t always go to plan. If it’s been more than 3 business days and you still haven’t received your order’s tracking information, please contact our support team through the Contact Us page, or if it can’t wait then send a message through our Live Chat!
How can I track my order?
Here at Flecks, we understand that keeping in the know is an important part of everyday life – so we get that you want to keep on top of your order, too.
Our orders will be sent using Australia Post couriers, so you can track your new Flecks clothing by clicking the link provided in the email with your tracking information, then entering your order number on the site it leads to. Super simple!
Do you do free shipping?
We certainly do! The only thing is it's for purchase of $100 or delivered within Australia. For shipping rates its best to check out Delivery here.
Can I cancel or change my order?
Sometimes, regrets can happen! Unfortunately, once you’ve placed an order with us it can’t be cancelled or amended - but don’t fret! If your delivery wasn’t what you ordered, head on over to our Returns page and fill out the simple, easy-to-follow steps to be on your way to a refund!
Who pays for shipping on returns?
We know it sucks when you don't receive what you ordered, so here at Flecks we allow returns within 30 days of your purchase, and if you're Australian then they're even free! After you've filled out the form on our Returns page, just send your order (with the original items and packaging) back to us. To avoid any gremlins from making your returned items go missing, make sure you use a trackable postage service! That way you can rest assured that everything's going smoothly.
How can I contact you?
Hopefully you can find the answer you need from one of the articles in our help centre. But if you can't, you can either get in touch through our Contact Us page, or through our Live Chat.
*Please get in touch through only one method of contact, as contacting through multiple channels for the same query may result in a delay in response times for you and other customers.
How do I use the Live Chat feature?
Simply click on the ‘Help’ icon in the bottom-right corner of your screen, then enter key words about what you need help with. If you can't find the answer you're after, simply fill in your details to start chatting live with one of our customer support reps!
What are Cookies, and why do I need to enable them?
Cookies are small amounts of data sent from a website to your browser, and stored on your computer's hard drive. Your browser’s preferences usually have ‘cookies enabled’, which means each website can send its own cookies to your browser. Cookies cannot access your personal information, but use anonymous unique identifiers.
Cookies need to be enabled on your browser for you to add products to your cart and access your account information. If you are using a public computer or share your computer with others, please log out before leaving the computer unattended to protect your information.
What's your ABN?
Our ABN is 21 627 923 675.